Return Policy

Bai Ling's Hollywood Popular Store does not accept returns. We do not issue refund due to the store policy.

Orders for custom products that are cancelled may be billed partially, or in complete at our discretion. We will be reasonable in the exercising of this right. We will also provide lead times for custom orders. The default lead time is 4 weeks though short lead times are typical and possible. We will make reasonable efforts to make customer aware of delays via email. Changes in custom specifications may also incur a price change. Should the change occur, we reserve the right to bill for the entire or partial bill depending on our progress. 

Wrong Address

If customer provides an address that is considered insufficient by the courier, the shipment will be returned to our facility. Customer will be liable for reshipment costs once updated address has been confirmed (if and as applicable).

Unclaimed

Shipments that go unclaimed are returned to our facility and customer will be liable for the cost of a reshipment to (if and as applicable).

Returned by Customer

Bai Ling's Hollywood Popular Store reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.